US

Canada



Check on the status of your US repair.


  

Instructions to send product in for repair

  • Package your product securely and include your name, street address (no Post Office Boxes), a daytime phone number and your email address
  • Include a brief description of the issues you want addressed
  • Enclose proof of purchase
  • Insure your product for the appropriate dollar value and send it to:

Serengeti Eyewear (US Purchases Only)
Attention: Serengeti Repairs
9200 Cody
Overland Park, KS 66214
* Do not send the product cases or prescription lenses.

Repair Services

When your product is received it will be assigned a repair number. After reading your letter, a technician will evaluate your product to determine what repairs are needed and whether or not warranty coverage will be applicable. It is our option to repair or replace your product. If your product is NOT covered under warranty, an estimate for repair or replacement will be mailed to you.

You will have 20 days to respond, either accepting or declining the recommendation. If you accept the recommendation for repair or replacement you will need to provide payment. That can be in the form of a check, money order, or if you prefer, by MasterCard, VISA, Discover or American Express. If the repair or replacement is covered under warranty, you will receive no additional correspondence. Your repaired product or a comparable replacement of equal value and function will be shipped to you within 3-4 weeks.

International Customers

For purchases made outside of the United States of America, please contact your local dealer.

Packaging

Box your product securely.

What to include

  • A short note explaining the reason you are returning the product
  • Your daytime phone number
  • A UPS deliverable address for returning your product to you
  • The return shipping and handling fee for all products is $10

Shipping

We recommend that you send your product to us via Canadian Post, Express Post, or a courier of your choice that provides signature and tracking information. If you live in Canada your repair should be sent to:

Bushnell Performance Optics Worldwide
Attention: Repair Department
140 Great Gulf Drive
Unit #B
Vaughan, Ontario, Canada
L4K 5W1

Repair process:

When your product is received it will be assigned a repair number. After reading your letter a technician will evaluate your product to determine what repairs are needed and whether or not warranty coverage will be applicable. It is our option to repair or replace your product. If your unit is NOT covered under warranty, an estimate for repair or replacement will be mailed to you. You will have 45 days to respond, either accepting or declining the recommendation. If you accept the recommendation for repair or replacement you will need to provide payment. That can be in the form of a check, money order, or if you prefer, by MasterCard, VISA, Discover or American Express. If the repair or replacement is covered under warranty, you will receive no additional correspondence. Your repaired product or a comparable replacement of equal value and function will be shipped to you via Canadian Post.