Frequently Asked Questions

Yes, we offer select styles in RX. You can explore available prescription-compatible options by clicking here.

Specific and unique to Serengeti®, Spectral Control™ technology delivers high-definition vision and manages blue light. While blue light helps regulate our biological clock, excessive exposure is a risk factor for age-related macular degeneration (AMD).

Our mineral lenses are made with Corning® borosilicate optical glass. They are up to 20% thinner and lighter than conventional glass, providing outstanding visual acuity. Lenses are photochromic (tint varies with light/temperature), chemically tempered for scratch and impact resistance, and finished with an anti-reflective coating on the backside to reduce glare.

Our emblematic Drivers lens naturally amplifies contrast and definition. Engineered to distinguish red, green, and yellow so colors pop, it enhances visibility behind the wheel while dynamically adapting to changing light.

Your prescription usually contains:

• OD / OS: Right eye (OD) and left eye (OS).
• SPH (Sphere): Nearsighted (-) or farsighted (+) power.
• CYL & AXIS: Astigmatism correction (CYL) and its orientation (AXIS 0–180°). If you have no astigmatism, these may be blank.
• ADD: Extra power for reading/progressives (usually +0.75 to +3.00).
• PRISM (optional): Alignment correction, if prescribed.
• PD (Pupillary Distance): Distance between your pupils; can be a single value or split (e.g., 31/32 mm).

If any value is missing or unclear, your eye care provider can clarify. For best results, use your most recent prescription.

We can measure your PD during checkout using your phone or computer camera and a standard credit card for scale. You can also use the PD listed on your prescription or ask your eye doctor to provide it.

Most RX orders are delivered in approximately 10–12 business days from lab processing. You’ll receive tracking as soon as your order ships.

Because RX lenses are custom-made, returns aren’t accepted for fit or preference. For product defects, please see our Warranty section—we stand by our craft and will take care of you.

It can take a few days to adjust to new lenses (especially progressives). If things still feel off after 3–5 days, contact our team. We’ll help troubleshoot fit, PD/height, and lens type—and walk you through your warranty options if needed.

Our RX sunglasses are covered under the same great warranty as our standard products. For what’s included and how to file a claim, see Warranty & After-Sales Service.

Most prescriptions are valid for 1–2 years, depending on your state and your eye doctor’s guidance. For the best vision and comfort, we recommend using your most recent prescription.

Many vision plans offer out-of-network reimbursement for RX eyewear. After your order ships, you’ll receive an itemized receipt you can submit to your provider. Check your plan for eligible amounts, required forms, and timelines.

Yes—most FSA/HSA plans cover prescription eyewear. We recommend paying with a personal credit or debit card, then requesting reimbursement:

1. Place your order and keep the confirmation email.
2. When your order ships, download your itemized receipt.
3. Submit a claim through your FSA/HSA portal and upload the receipt (and any form your plan requires).

Coverage varies by plan; please confirm eligibility and documentation requirements with your benefits provider.

No, you can checkout as a guest. We still recommend creating an account to track orders and speed up future purchases.

Log in with your email and password to edit your profile: delivery address, password, email address, and more.

Select Sign in > Forgot password and enter your email. You’ll receive a reset link. If you don’t see it, please check your spam folder.

Items remain in your cart for 7 days but are not reserved. After that period, they are automatically removed.

Add items to your cart. In the order summary, select “Do you have a discount code?”, enter your code, and click Apply. The discount will appear in the summary.

We cannot apply a promotional code after an order has been placed.

Only one promotional code may be used per order. Some codes expire after 30 days and apply to full-price items only. Codes do not combine with other promotions.

When your order ships, you’ll receive an email with a tracking number and link to the carrier website to follow delivery progress.

Orders can’t be modified or canceled once validated. You may return items within 30 days for a refund. See “Delivery & Returns” for details.

If a product becomes unavailable, the order (or item) will be canceled and refunded. You’ll receive an email confirmation; refunds typically appear within 48 business hours after processing.

Please contact our Consumer Service via the “Contact us” form with your order number and a photo of the item. We’ll respond as soon as possible.

All payments are secure and captured in full as specified below. We accept:

• Credit and debit cards: Visa, MasterCard. (American Express is not accepted on the website.)

Your payment is captured when your order ships. During shipment, you’ll receive an email with a link to download your invoice.

Standard delivery is typically 5–7 business days. Express delivery is not available. Delivery times are counted from the moment the order leaves our warehouse.

Yes. At checkout, specify your preferred delivery address. You can store multiple addresses in your account and choose different billing and shipping details.

We currently deliver to:

• United States

UPS will deliver without a signature, where permissible.

You have 30 days from receipt to inform us and ship your return. Customers are responsible for return shipping; we do not provide a label. Refunds are applied 7–10 business days after the return is received.

Refunds are issued to the original payment method after we receive your return. If you return only part of your order, delivery fees are not refunded; only the returned products are refunded.

Serengeti guarantees its products against manufacturing defects for the lifetime of the product. Scratches or breakage due to abuse/aggressive use are not covered.

Yes—purchases from Authorized Dealers are eligible. We encourage you to return to the original retailer for after-sales service. If the dealer can’t assist, contact us directly.

We do not sell spare parts or replacement lenses online. Please contact a Bollé reseller who can assist with your request. Find a retailer: serengeti-eyewear.com/stores.